Terms of service
Terms of Service
Overview
Welcome to GlowNest. The terms "we", "us", and "our" refer to GlowNest.
GlowNest operates this online store and website, including the related information, content, features, tools, products, and services provided through the store (the "Services"). GlowNest is powered by Shopify, which provides the platform that allows us to offer our Services to you.
By accessing or using our website, browsing our products, or purchasing from GlowNest, you agree to be bound by these Terms of Service and our applicable store policies.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or Services.
These Terms are subject to applicable consumer protection laws and do not limit any statutory rights that cannot legally be excluded.
Section 1 - Access and Account
By using our Services, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.
When placing an order, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.
You agree that the information you provide is accurate, current, and complete. You are responsible for ensuring that your account and personal information remain accurate.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of our Services.
Section 2 - Our Products
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, quantities, and other information displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device, screen settings, lighting, or other factors.
We reserve the right to update product information, discontinue products, or limit product availability when necessary.
Where a product is described as new, sealed, genuine, or otherwise specifically represented, the product supplied will correspond with that description.
Nothing in these Terms affects your statutory rights regarding products that are faulty, damaged, incorrectly supplied, or not as described.
Section 3 - Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After you place an order, you will normally receive an order confirmation acknowledging receipt of your order. An order may be cancelled where necessary, including where a product is unavailable, there is an obvious pricing or listing error, payment cannot be processed, or we reasonably suspect fraudulent activity.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the original payment method where possible.
Please review your order carefully before completing your purchase.
Returns and refunds are subject to our Return & Refund Policy and applicable consumer protection laws.
Section 4 - Prices and Billing
All product prices are displayed on the website at the time of purchase.
Prices, discounts, promotions, and product availability may change from time to time.
The price applicable to your order will normally be the price displayed at the time you place your order.
Shipping charges, taxes, customs duties, or other applicable charges will be displayed at checkout where applicable.
You agree to provide accurate and complete payment and billing information for purchases made through our website.
You confirm that you are authorised to use the payment method provided for your purchase.
Section 5 - Shipping and Delivery
We process orders according to the processing times stated in our Shipping Policy.
Delivery times displayed on our website are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, or other unforeseen events.
Please ensure that your delivery address is accurate and complete when placing your order.
For more information about shipping destinations, estimated delivery times, shipping charges, tracking, and other shipping matters, please see our Shipping Policy.
Nothing in these Terms limits any consumer rights that apply to delivery under applicable law.
Section 6 - Returns and Refunds
Our Return & Refund Policy explains the process for requesting returns, refunds, and exchanges.
Nothing in our Return & Refund Policy or these Terms affects any statutory consumer rights that cannot legally be excluded or restricted.
For questions regarding a return or refund, please contact us at:
Section 7 - Intellectual Property
All content available through the GlowNest website, including text, logos, graphics, images, product information, page designs, and other materials, is owned by GlowNest or used with permission from the relevant rights holder.
You may access and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
All third-party trademarks and brand names remain the property of their respective owners.
Section 8 - Third-Party Services and Links
Our website may contain links to or functionality provided by third-party services.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of third-party services may be subject to the terms and policies of those third parties.
Section 9 - Shopify
GlowNest uses Shopify to provide the ecommerce platform that allows us to offer our products and Services online.
Purchases made through our website are transactions between you and GlowNest. Shopify is not the seller of the products purchased from GlowNest.
Shopify provides the technology and infrastructure used to operate our online store but is not responsible for the products we sell or the fulfilment of your orders.
Section 10 - Privacy
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information is collected, used, stored, and shared in connection with our Services.
Shopify may also process certain information as part of providing the ecommerce platform and related services.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
Section 11 - Reviews and Feedback
If you voluntarily submit reviews, comments, feedback, suggestions, or other content to GlowNest, you agree that we may use that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You must not submit content that is unlawful, misleading, defamatory, infringing, abusive, or otherwise inappropriate.
You must not impersonate another person or provide false information in connection with reviews or feedback.
Section 12 - Errors and Inaccuracies
We make reasonable efforts to keep the information on our website accurate and up to date.
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product information, pricing, promotions, shipping information, availability, or other content.
Where permitted by law, we reserve the right to correct errors and update information.
If an obvious error affects an order, we may contact you to discuss the available options or cancel the affected order and provide an appropriate refund.
Section 13 - Prohibited Uses
You may use our Services only for lawful purposes.
You must not:
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Use the website for fraudulent or unlawful purposes.
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Attempt to interfere with the operation or security of the website.
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Upload or transmit malicious code, viruses, or harmful software.
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Attempt to gain unauthorised access to our systems or accounts.
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Impersonate another person or business.
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Provide false or misleading information.
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Copy, scrape, reproduce, or commercially exploit our website or its content without permission, except where permitted by law.
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Use our Services in a way that violates applicable laws or the rights of others.
We may restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
Section 14 - Termination
We may suspend or terminate access to our Services where reasonably necessary, including where there is a serious or repeated violation of these Terms, fraudulent activity, unlawful use, or activity that threatens the security or operation of our website.
Termination does not affect rights or obligations that arose before termination.
Section 15 - Disclaimer
We make reasonable efforts to provide reliable and accurate information through our website.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.
Section 16 - Limitation of Liability
To the fullest extent permitted by applicable law, GlowNest will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable consumer rights.
Section 17 - Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services or your material breach of these Terms.
This section does not affect any rights you have under applicable consumer protection laws.
Section 18 - Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.
Section 19 - Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies displayed on our website, constitute the terms governing your use of our Services and purchases from GlowNest.
If any conflict exists between these Terms and mandatory consumer protection law, the applicable law will take precedence.
Section 20 - Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, legal requirements, or other circumstances.
The latest version will be made available on this page.
Your continued use of our website after an update means that the updated Terms will apply to future use of our Services, subject to applicable law.
Section 21 - Governing Law
These Terms are governed by the laws applicable in England and Wales, except where mandatory consumer protection laws in your country or region provide otherwise.
Where permitted by law, disputes relating to these Terms or purchases from GlowNest will be subject to the courts of England and Wales.
Nothing in this section prevents a consumer from relying on mandatory rights or protections available in their country of residence.
Section 22 - Contact Information
If you have questions about these Terms of Service, please contact us:
GlowNest
Email: shanirana5522@gmail.com
Address:
56 Derby Street
Oldham
OL9 7BH
United Kingdom