Shipping policy

Shipping Policy

Thank you for shopping with GlowNest. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are processed within 1–2 business days after payment is confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Destinations

GlowNest currently ships to selected destinations, including:

United Kingdom
United States
Additional destinations may be available at checkout.

Shipping availability may vary depending on the destination and the products ordered.

Estimated Delivery Times

Estimated delivery times are:

United Kingdom: 3–5 business days
United States: 3–7 business days
International: 7–15 business days

These are estimated delivery times and are not guaranteed. Delivery times may vary due to carrier delays, customs processing, weather conditions, peak periods, or other unforeseen circumstances.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery location, order, and selected shipping method.

Any promotional free-shipping offers will be clearly displayed when available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or other charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

GlowNest is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us so that we can work with the shipping carrier to investigate the shipment and assist you.

Damaged Packages

Please inspect your order when it arrives.

If your order arrives damaged, please contact us as soon as possible and provide your order number and clear photos of the damaged product and packaging so that we can assess the issue and assist you.