Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. For perfumes, fragrances, beauty and personal care products, the item must remain sealed and unopened where applicable for hygiene and product-safety reasons. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at shanirana5522@gmail.com. Please include your order number and briefly explain the reason for your return.

Approved returns should be sent to:

56 Derby Street
Oldham
OL9 7BH
United Kingdom

Please do not send an item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is damaged, defective, or you received the wrong product.

Please provide your order number and, where possible, clear photos of the item and packaging so that we can assess the issue and provide an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, opened or used perfumes, fragrances, beauty and personal care products may not be eligible for return.

We may also be unable to accept returns for:

Gift cards
Products that have been used or opened where hygiene or safety considerations apply
Products that have been damaged after delivery due to misuse or improper handling
Items returned without prior contact and approval

If you are unsure whether your item is eligible for return, please contact us at shanirana5522@gmail.com before sending it back.

Exchanges

If you would like a different product, the simplest option is usually to return the eligible item and place a new order for the replacement product.

Your Consumer Rights

This return policy does not affect any statutory rights you may have under applicable consumer protection laws.

For eligible online orders, applicable cancellation and return rights will be honoured in accordance with the laws that apply to your order and destination.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If you have not received an approved refund after the applicable processing period, please contact us at shanirana5522@gmail.com.